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Title
Text copied to clipboard!Housekeeping Department Manager
Description
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We are looking for an experienced and motivated Housekeeping Department Manager to join our hospitality team. This position plays a crucial role in ensuring top-level guest service, room cleanliness and order, and effective staff management. The Housekeeping Department Manager will be responsible for the daily operations of the housekeeping department, supervising staff, creating work schedules, quality control, and collaborating with other hotel departments.
The successful candidate will have excellent organizational skills, the ability to lead a team, and solve problems efficiently. Experience in the hospitality industry, particularly in housekeeping or supervision, is expected. This role requires flexibility, attention to detail, and the ability to work in a fast-paced environment.
Key responsibilities include inspecting rooms to ensure cleanliness and order, training and motivating staff, resolving guest complaints, and working closely with the front desk and maintenance teams. The manager will also be responsible for inventory management, budget compliance, and preparing reports for senior management.
If you are customer-oriented, have experience leading a team, and want to work in a dynamic environment, we encourage you to apply for this position.
Responsibilities
Text copied to clipboard!- Lead the housekeeping team
- Ensure room cleanliness and order
- Organize work schedules and assign tasks
- Train and motivate staff
- Resolve guest complaints and ensure satisfaction
- Collaborate with other hotel departments
- Conduct quality control checks
- Manage inventory and supply orders
- Prepare reports for management
- Maintain budget and optimize costs
Requirements
Text copied to clipboard!- Experience in housekeeping or hospitality
- Team leadership experience
- Excellent organizational and planning skills
- Problem-solving and decision-making abilities
- Strong communication skills
- Flexibility to work shifts and weekends
- Attention to detail and quality
- Ability to work under pressure
- Computer literacy
- Proficiency in English (other languages a plus)
Potential interview questions
Text copied to clipboard!- How many years of experience do you have in hospitality?
- Have you led a team before?
- How do you handle guest complaints?
- How do you ensure room cleanliness standards?
- Are you available to work shifts and weekends?
- What languages do you speak?
- How do you motivate your team?
- How do you manage inventory and supplies?
- Do you have experience with hotel management systems?
- What are your key professional achievements?
